Dispatch Clerk – Casual

Sioux Lookout First Nation Health Authority

Dispatch Clerk

Internal/External Posting

Casual Position Location: Sioux Lookout, Ontario

Starting Salary rate $24.928 per hour

Job Summary:

The Dispatch Clerk is responsible for dispatching all client ground transportation in the Sioux Lookout area, coordinating delivery service and directing all transportation to NIHB Clerks. The Dispatch Clerk will also be responsible for arranging transportation for discharged prior approved CSD clients when non-insured staff is not available.

Who can apply: Persons of First Nations ancestry will be given preference (s.16 (1)CHRA)

Applicants must possess:

  • Excellent interpersonal and communications skills
  • Familiar with the NIHB transportation program
  • Knowledge and commitment to the services provided by the Client Services Department
  • Ability to work with people in a public service environment
  • Grade 12 education

Roles and Responsibilities:

  • Fax all discharge papers to NIHB between 8am-4pm daily
  • Dispatch and coordinate all ground transportation for clients while in Sioux Lookout
  • Update and maintain pick up list
  • Ensure the clients are met in a timely manner, delivered to their appropriate destination and are connected to their appointment or agency
  • Ensure Driver/Interpreters are aware of all known client conditions that require special attendance and care
  • Maintain contact with the Airport Interpreter to advise the clerk of all incoming and outgoing clients
  • Overall arranging of client transportation when NIHB is closed after hours
  • Scheduling client air transportation as approved by NIHB
  • Arrange for other client transportation outside of Sioux Lookout when necessary and if it is approved by NIHB after NIHB is closed
  • Liaison with NIHB, accommodations and airport interpreter, drivers and other service providers
  • Book all Thunder Bay and Winnipeg trips using NIHB screen
  • Write up and submit incident reports to appropriate departments
  • If clients miss flight, ensure to send them to Patient Liaison Services Worker – if not available to Team Leader
  • Ensure hostel vans are in working conditions and report to management for oil change any other maintenance issues
  • Participate and contribute to regular staff development activities and staff meetings
  • Work as a team member with co-workers, SLFNHA staff and other organizations
  • Assist with luggage when required
  • Provide assistance when required and any other duties assigned


Please send cover letter, resume, three most recent employment references and an up-to-date Criminal Reference Check with a Vulnerable Persons Sector Check to:

Human Resource Department

Sioux Lookout First Nations Health Authority

P.O. Box 1300, 61 Queen Street

Sioux Lookout, ON P8T 1B8

Phone: (807) 737-1802

Fax: (807) 737-2969

Email: Human.Resources@slfnha.com or apply online at www.slfnha.com/careers

 Closing Date: Open to Filled

 No resumes received after this time will be accepted.

 The Health Authority wishes to thank all applicants in advance.
However, only those granted an interview will be contacted.

 For additional information regarding the Health Authority, please visit our Web-site at www.slfnha.com

SLFNHA is a proud supporter of Mikinakoos Children’s Fund. To find out more, visit www.mikinakoos.com