Hostel Guest Services Representative

Sioux Lookout First Nation Health Authority

Hostel Guest Services Representative

Internal/External Posting

Full Time Position    Location: Sioux Lookout, ON

Starting salary rate at $21.182 per hour


The Hostel Guest Service Representative will be responsible for providing customer support services for Hostel guests.

Who can apply: Persons of First Nations ancestry will be given preference (s.16 (1)CHRA)

Applicants must possess:

  • Minimum grade 12 education and/or certificate in Hospitality Management
  • Ability to speak one or more of the First Nation dialects of the Sioux Lookout Zone
  • Strong knowledge of First Nation Communities in the Sioux Lookout Zone
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Active CPR and First Aid an asset
  • Ability to work in multi-team environment
  • Able to stand for long periods of time


  • Greets all guests in a friendly and professional manner
  • Maintains working knowledge of the Hostel and its procedures
  • Provide guests with information about the Hostel and SLFNHA services available
  • Assist the Dispatch, Reception and Front Desk departments with telephone calls when required
  • Assist guests and escort them to locations within the Hostel and hospital such as the Interpreter Desk
  • Act as a primary contact for guests dealing with inquires and complaints and provide appropriate forms
  • Assist guests accessing Hostel cafeteria services
  • Provide one to one assistance for elders waiting in the lobby and assist with translation as needed
  • Ensure that the guests arrive and depart the Hostel with a positive experience
  • Ensure all guests receive a Hostel guest questionnaire and ensure all comments are captured
  • Assist guests on how to use the Hostel room amenities i.e. telephone, television, air conditioner, storage locks and open/close windows
  • Provide building directions for new guests
  • Refer guests to Patient Advocacy or Hostel Client Representative as needed
  • Work as part of a team to reach goals and targets
  • Ensure all departing clients have takeout food if unable to attend mealtimes
  • Provide community updates to clients affected by changes
  • Performs any other duties as directed

Please send cover letter, resume, three most recent employment references and an up-to-date Criminal Reference Check with a Vulnerable Sector Check to:

Human Resource Department

Sioux Lookout First Nations Health Authority

P.O. Box 1300, 61 Queen Street

Sioux Lookout, ON P8T 1B8

Phone: (807) 737-1802

Fax: (807) 737-2969



Closing Date: Open till closed

The Health Authority wishes to thank all applicants in advance.
However, only those granted an interview will be contacted.

For additional information regarding the Health Authority, please visit our Web-site at

SLFNHA is a proud supporter of Mikinakoos Children’s Fund. To find out more, visit

To apply for this job email your details to